Solutions Engineering

Ben Richards

SE Activity Review — FY26 & FY27
AMER REG CAN  ·  Solutions Engineering  ·  Salesforce
$0M FY26 Won Pipeline
$0M FY27 YTD Won
0h FY26 Activity Hours

Overview

Full Year
FY26
Feb 2025 – Jan 2026
$0M Won Pipeline
0 Closed Deals
0h Activity Hours
0+ Accounts Engaged
Top Accounts by DC Won
Year-to-Date
FY27
Feb – May 2026 (Q1 + early Q2)
$0M Won Pipeline
0 Closed Deals
0h Activity Hours
0+ Accounts Engaged
Top Deals

FY26 Deals

Bell Canada
🏆 #1 Deal — $9.4M Won
Cornerstone — $68M TCV · 5-Year Transformation
"Largest B2C Communications Cloud on Core deal globally to date"
Deal Amount Date
Cornerstone Primary (Comms Cloud Adv + AF1 6K, DC, MuleSoft, Shield) $3,319,839 Jan 31 2026
Cornerstone Pre-Commit $2,840,070 Jan 31 2026
Digital Split (Pre-Commit) $1,069,200 Jan 31 2026
5-Year Marketing Cloud $583,556 Jan 31 2026
Bell Agentforce BBM Expansions $413,681 Oct 2025
Others (BBM expansions, FDO, Leg-Ups, Media) ~$700K Various
Context
Displaced 5,000+ legacy systems. $1.2B annual maintenance cost reduction mandate. Comms Cloud on Core + Agentforce 1 for Comms (6K licenses), Data Cloud, MuleSoft, Platform Security Shield, Professional Services, Signature Success.
iA Group
$2.7M Won · 7 Entities · Full Family Renewal
Multi-Entity FSC Renewal Across the Full iA Financial Group
iA B2C $1.0M
Total Benefits Platform $543K
Corporate Services $506K
Private Wealth $167K
Brokers $117K
Group Solutions $115K
American Warranty $12K
Context
Deep multi-year Salesforce FSC relationship across the entire iA financial group. Full family renewal spanning insurance, wealth management, group benefits, broker channels, and US warranty operations.
Lululemon
$1.5M Won · Named Benioff Earnings Call Customer
Agentforce Expansion · Commerce · Data Cloud · Security
Commerce Realm Add-On $485K
GEC Data Cloud + Agentforce $252K
AFS for EFS Upgrade $153K
Security Center $141K
Own Backup & Recovery $135K
GEC Agentforce (Pilot) $97K
SCV Expansion $69K
Context
Active Agentforce deployment ongoing across global e-commerce center and store operations. Named by corporate communications as a target for Marc Benioff earnings call mention, recognizing the breadth and depth of the Salesforce platform usage at Lululemon.
Bombardier
$771K
Service Cloud FSL renewal with additional SFS user expansion. Dec 2025
Mark Anthony Group
$1.4M
B2B Commerce, OMS US Distribution, Signature Success, Shield, Channel Revenue Rebate Management.
TELUS
$724K
Digital Slack Grid, TELUS Health Tableau Cloud portal, TCSS Lead Routing Agentforce Pilot.
Home Depot Canada
$493K
SPP Agentforce for Service upgrade, Flex Credits, DC Credits, Contact Center Data Cloud.
ATS
$551K
Field Service + Einstein for Service +200 seats, AI POC expansion.
Brandt
$375K
Field Service Lightning, Automation, Maps & Planning, Tableau, MC Automation.
IGM Financial
$365K
Agentforce for FSC expansion (+265 seats), pull-forwards.
Canada Goose
$303K
Data Cloud & Agentforce Pilot (Warranty), E4S Swap, Agentforce for Service Upgrade.

FY27 Deals

Carmichael Engineering
🏆 #1 FY27 Deal · $1.12M ACV / $5.6M TCV
Once-in-a-generation platform decision — 100-year-old company
🎉 Marc Benioff shouted out on #all-salesforce
"Once-in-a-generation platform decision for a 100-year-old company — displacing IFS & NetSuite"
Products
FSL+ (717 seats) · Agentforce for FSL (500 seats) · S/S Enterprise Edition (117 seats) · Sales Cloud · Maps & Planning · Field Audit Trail
Customer ROI
$9.4M Annual Benefits
245% ROI
24mo Payback Period
500+ Field Technicians
23 Service Centers
TForce / TFI
$1.28M iACV · $7.75M TCV · Canada's Largest T&L Co.
Three-Tranche Transportation & Logistics Transformation
Tranche 1 — Primary $615,791 Feb 2026
Tranche 2 — Supplemental $154,795 Feb 2026
Tranche 3 — Child Deal $495,421 Jan 2027
Staples Canada
$446K · Zendesk Rip & Replace
Full Zendesk Displacement — Service Cloud Migration
Context
Complete displacement of Zendesk across Staples Canada's service organization, migrating to Salesforce Service Cloud. Deal closed Sep 2026. Sep 2026
Quadra Chemicals
$219K
Salesforce platform expansion for chemicals distribution operations.
Day & Ross
$27K
Initial engagement and Salesforce platform foothold in freight logistics.

Activity Hours

By Task Type — FY26 Total: 1,002h
Account Planning
261h
Solution Creation
227h
Travel
147h
Customer Presentation
144h
Marketing Support
66h
Customer Discovery
44h
Personal Development
26h
Dry Run
24h
Workshop / POC
20h
Sales Enablement
20h
Top Accounts by Hours — FY26
TELUS
207h
Bell Canada
163h
Lululemon
78h
IGM Financial
43h
Home Depot
38h
iA Group
30h
TFI
21h
Canadian Tire
20h
Rogers
18h
Sobeys
14h

FY27 Pipeline

Rogers
Telecommunications
$7.4M
Total Pipeline
AELA One Rogers $4.7M
Revenue Cloud CPQ $2.1M
Data Cloud $650K
Aritzia
Retail & Fashion
$6.6M
Total Pipeline
MCE RFP $2.6M
D360 + Loyalty $1.8M
Agentforce CC Phase 2 $980K
Agentforce CC Phase 3 $743K
CC GMV $715K
TAB $552K
Air Canada
Aviation & Transportation
$4.5M
Total Pipeline
Big Bet $2.5M
Agentforce for Service Pilot $450K
Cargo Agentforce $450K
Crew Optimization $250K
Baggage $155K
Expansion $128K
HR Portal $86K
CGI
$4.4M
McCain Foods
$2.1M
Xplore
$1.6M
TELUS SMB
$501K
Cohere
$492K
Canada Goose
$240K
Element Fleet
$150K